Levelup Casino Terms & Conditions
These Terms & Conditions set out the rules that apply when you access or use the LevelUp Casino website, mobile site, and related services (together, the “Service”). They are written to help you understand what you can expect from LevelUp Casino, and what LevelUp Casino expects from you as a player.
By creating an account, making a deposit, placing a wager, or otherwise using the Service, you confirm that you have read and agree to these Terms & Conditions. Gambling should be approached as entertainment, not as a way to make money, and you should only play with funds you can afford to lose.
Acceptance of Terms
Your use of LevelUp Casino is conditional on your acceptance of these Terms & Conditions, together with any additional rules displayed within the Service (for example, game instructions, bonus terms, and payment notices). Where additional terms apply to a specific feature or promotion, those terms form part of your agreement with LevelUp Casino.
If you do not agree to any part of these Terms & Conditions, you must stop using the Service.
Eligibility
To use LevelUp Casino you must be at least 18 years of age and legally able to enter into a binding agreement in your place of residence. It is your responsibility to ensure that accessing and using the Service is permitted under any laws that apply to you.
LevelUp Casino may restrict access from certain locations or apply additional checks depending on risk, security, or operational requirements.
Account Registration
To play for real money, you must register an account. You agree to provide accurate, current, and complete information and to keep it up to date. LevelUp Casino may request confirmation of your details at any time.
You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account. If you believe your account has been accessed without permission, you should take immediate steps to secure it by changing your password and contacting LevelUp Casino through the channels listed in the Contact Information section.
- One account per person is permitted unless the Service expressly allows otherwise.
- Accounts are personal and must not be bought, sold, transferred, or shared.
- Identity details, payment details, and device information may be used to help detect duplicate or linked accounts.
Verification
LevelUp Casino may carry out verification checks to confirm your identity, age, and payment method ownership, and to protect the Service against misuse. Verification may be required at registration, before withdrawals, when account activity changes, or when certain thresholds or risk indicators are met.
You agree to provide requested documents and information promptly. Where verification is incomplete or inconsistent, LevelUp Casino may restrict account functionality, including placing wagers and withdrawing funds, until the review is finalised.
Deposits
Deposits must be made using payment methods that you are authorised to use. You must not deposit funds that originate from unlawful sources or use payment instruments that are stolen or not under your control.
All deposits are credited subject to standard processing times and checks. LevelUp Casino may decline, reverse, or hold a deposit where there are reasonable grounds to suspect error, chargeback risk, fraud, or other security concerns. Any bank or payment provider fees that apply to deposits are your responsibility unless LevelUp Casino states otherwise within the cashier.
Withdrawals
Withdrawal requests are processed in line with LevelUp Casino procedures, which are designed to help keep payments secure and to ensure the rightful account holder receives the funds. You may be asked to verify your identity and confirm ownership of the payment method before a withdrawal is approved.
- Withdrawals are generally returned to the same payment method used for deposits where practical and permitted by the payment provider.
- LevelUp Casino may request additional information if transaction patterns indicate elevated risk or if required to complete security checks.
- Pending withdrawals may be cancelled upon your request, but only if the funds have not been processed or sent.
Where a balance is impacted by confirmed technical faults, duplicate credits, chargebacks, or incorrect settlements, LevelUp Casino may adjust the account to correct the error, including reversing affected transactions.
Bonuses
Bonuses, free spins, and promotional offers at LevelUp Casino are optional and may be subject to specific terms, including wagering requirements, maximum cash-out rules, eligible games, time limits, and play restrictions. The applicable terms will be displayed with the promotion or within the bonus section of your account.
Unless the promotional terms state otherwise, bonus offers are intended for recreational players and may be limited to one per person, household, IP address, device, or payment instrument. LevelUp Casino may refuse, cancel, or withdraw a bonus (and any associated winnings) where there are reasonable grounds to believe the offer has been misused or obtained in breach of these Terms & Conditions.
Acceptable Use
You agree to use LevelUp Casino for personal entertainment purposes and in a manner that is lawful and consistent with fair play. You must follow the game rules and the instructions displayed in the Service.
- Do not attempt to interfere with the Service, game outcomes, or other players’ experiences.
- Do not exploit errors, loopholes, or unintended features; report suspected issues instead.
- Keep your account information accurate and your contact details current.
Prohibited Activities
To protect players and the integrity of LevelUp Casino, the following activities are prohibited and may result in account restrictions, withholding of bonuses, cancellation of bets, and other actions permitted by these Terms & Conditions:
- Using automated tools, scripts, bots, or software to interact with games or the Service.
- Collusion or coordinated play intended to gain an unfair advantage.
- Fraud, chargeback abuse, or use of payment methods without authorisation.
- Creating multiple accounts to bypass limits, obtain repeated bonuses, or avoid checks.
- Any attempt to manipulate games, jackpots, promotions, or loyalty mechanics.
- Abusive, threatening, or discriminatory behaviour toward staff or other users.
Intellectual Property
All content made available through LevelUp Casino, including text, graphics, logos, game interfaces, and software, is protected by intellectual property rights. You are granted a limited, non-exclusive, non-transferable right to access and use the Service for personal, non-commercial purposes.
You must not copy, reproduce, modify, distribute, reverse engineer, or create derivative works from any part of the Service unless permitted by mandatory law or with prior written permission from LevelUp Casino.
Limitation of Liability
LevelUp Casino aims to provide a stable and secure Service, but the Service is provided on an “as available” basis. To the extent permitted by applicable law, LevelUp Casino is not responsible for losses or damages that arise from:
- Interruptions, delays, or technical failures, including those affecting gameplay or transactions.
- Internet connectivity issues, device malfunctions, or third-party service outages.
- Unauthorised access to your account where you failed to safeguard your credentials.
- Errors in game information or results that are corrected in accordance with these Terms & Conditions.
Nothing in these Terms & Conditions excludes rights or remedies that cannot be excluded under applicable consumer protection laws. Where liability cannot be excluded, LevelUp Casino’s liability is limited to the extent allowed by law.
Account Suspension
LevelUp Casino may suspend, restrict, or close your account where it is reasonably necessary to protect you, other players, or the Service. This may include situations involving suspected prohibited activity, security concerns, incomplete verification, responsible gambling interventions, or attempts to breach these Terms & Conditions.
If an account is suspended, LevelUp Casino may investigate relevant activity and request information from you. Decisions about the treatment of funds (including deposits, wagers, bonuses, and winnings) will be made based on the facts available, the applicable game and promotion rules, and these Terms & Conditions.
Privacy
LevelUp Casino collects and uses personal information to provide and secure the Service, process transactions, manage accounts, and support responsible gambling measures. For more detail on the types of information collected and how it is handled, please refer to the privacy information made available within the Service.
You acknowledge that certain checks may involve comparing your information with internal records and security signals to prevent misuse and to maintain platform integrity.
Responsible Gambling
LevelUp Casino supports responsible gambling and encourages players to keep control of their play. Tools such as deposit limits, session reminders, cooling-off options, and self-exclusion may be available within your account settings depending on your circumstances and the Service configuration.
You agree not to attempt to bypass responsible gambling measures, including by using additional accounts or alternative identities. If you feel that gambling is no longer enjoyable or is becoming difficult to manage, you should stop playing and seek independent support.
Amendments
LevelUp Casino may update these Terms & Conditions to reflect changes to the Service, security practices, products, or operational requirements. When updates are made, the revised version will be posted within the Service and will apply from the date it takes effect.
If you continue using LevelUp Casino after an update becomes effective, you are agreeing to the revised Terms & Conditions. If you do not agree to an update, you should stop using the Service and request withdrawal of any available balance, subject to verification and security checks.
Contact Information
For questions about these Terms & Conditions or your LevelUp Casino account, you can contact customer support at [email protected].
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